Responsible Gaming — Play Smart, Stay in Control

At ad678, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress, relationship strain, or personal harm. We are fully committed to responsible gaming and to supporting every player on our platform in Bangladesh to make informed, healthy decisions about their gaming habits.

This page outlines the tools, policies, and support channels available to help you stay in control. If at any point you feel that gambling is negatively affecting your life or the lives of those around you, please do not hesitate to use these tools or to reach out to our 24/7 support team. No question is too small, and no concern is dismissed.

ad678 provides a comprehensive set of player protection tools, all accessible directly from your account dashboard. These tools are free to use and take effect immediately or within the timeframes described below:

ad678 is strictly an adult platform. You must be 21 years of age or older to register an account, make a deposit, place a bet, or play any game on the platform. This age restriction applies to all players in Bangladesh and any other location from which the platform is accessed. We do not knowingly accept registrations from individuals under the age of 21.

To enforce this policy, ad678 conducts age and identity verification (KYC) for all accounts. Players may be asked to submit a government-issued identification document such as a national ID card or passport at registration or at any subsequent point during account activity. Any account found to be held by a person under 21 will be immediately suspended and any balance forfeited.

Problem gambling can develop gradually and is not always easy to recognise. The following behaviours may indicate that gambling is becoming harmful:

Deposit limits are one of the most effective ways to keep your gambling spending under control. ad678 allows you to set a maximum amount you can deposit within a chosen timeframe. The following limit types are available:

• Daily deposit limit: the maximum total amount you can deposit within a 24-hour rolling period, calculated from the moment the limit is applied.
• Weekly deposit limit: the maximum total amount you can deposit within a rolling 7-day window. Ideal for players who prefer less frequent gaming sessions.
• Monthly deposit limit: the maximum total amount you can deposit within a calendar month. Best suited for players who manage their gaming budget on a monthly basis.

Any reduction to a deposit limit takes effect immediately and cannot be reversed until the original limit period has elapsed. Any increase to a deposit limit is subject to a 7-day cooling-off period before it takes effect, giving you time to reconsider the change.

Self-exclusion is a formal request to suspend your account for an extended period. It is a stronger measure than a time-out and is intended for players who feel they need a significant break from gambling. The following self-exclusion periods are available at ad678:

• 1-month self-exclusion: your account is suspended for 30 days. All login attempts during this period will be rejected and no deposits can be made.
• 3-month self-exclusion: your account is suspended for 90 days. Promotional emails and push notifications are also suspended during this period.
• 6-month self-exclusion: your account is suspended for 180 days. This period is recommended for players who recognise a pattern of harmful gambling behaviour and need a meaningful recovery window.
• Permanent self-exclusion: your account is closed indefinitely. This decision is irreversible. Any remaining balance at the time of permanent exclusion will be processed for withdrawal to your registered payment method.

Self-exclusion requests are processed within 24 hours of submission. Once a self-exclusion period has been activated, it cannot be reversed or shortened under any circumstance. This strict policy is in place to protect players at their most vulnerable and to ensure the exclusion period provides the full benefit intended.

The time-out feature allows you to take a short, structured break from gambling without permanently closing your account. Unlike self-exclusion, a time-out is a temporary suspension designed for players who simply need a few days away from the platform to reset and reflect. ad678 offers time-out periods of 24 hours, 48 hours, and 7 days.

During a time-out, your account is paused: you cannot log in, place bets, or make deposits. The time-out cannot be cancelled early once it has been activated. At the end of the time-out period, your account automatically reactivates. If at the end of your time-out you still feel you need more time away, you are encouraged to apply for a longer self-exclusion period instead.

• Set a fixed budget before you start playing and stick to it strictly. Only gamble with money you can afford to lose — never with rent, groceries, or savings.
• Treat gambling as entertainment with an entry cost, not as a way to make money. The house always has a long-term mathematical edge. No betting strategy eliminates this.
• Take regular breaks during a session. Stand up, walk around, drink water, and check in with how you are feeling before continuing. If you feel tense or frustrated, stop playing.
• Never chase losses. Increasing your bets or continuing to play to try to recover money you have already lost is one of the most common paths to problem gambling.
• Balance gambling with other leisure activities. If you notice that you are spending less time with family, friends, or hobbies, it may be a sign that gambling is taking up too much space in your life.
• Use ad678's built-in responsible gaming tools proactively — not only when you feel you have a problem. Setting a deposit limit or a session reminder before you start is always the smartest move.

If you feel that gambling is becoming a problem for you or someone you know, please reach out to the ad678 support team immediately. Our team is available 24 hours a day, 7 days a week via live chat within your account dashboard or by email. All responsible gaming enquiries are handled with complete confidentiality and without judgement.

Our support agents can activate any responsible gaming tool on your behalf, initiate a self-exclusion or time-out, provide information about professional counselling services available in Bangladesh, or help you permanently close your account if that is what you decide. You do not need to explain yourself — simply asking for help is enough.